FAQ
Do you offshore any of the work outside the United States?
Absolutely not. At Maverick RCM, all billing, coding, claim follow-up, analytics and customer support are performed by U.S based teams. Keeping work domestic ensures better alignment with your agency’s language, culture, time zone and compliance expectations.
What types of EMS/ambulance services do you support?
We support municipal EMS agencies, private ambulance companies, hospital-based transport services, air and ground ambulance services, BLS and ALS transports, non-emergency medical transports (NEMT), and long-distance/interfacility transfers.
How do you ensure claims are clean and minimize denials?
Our workflow includes rigorous front-end verification of patient insurance/eligibility, careful review of transport documentation and coding, submission of clean claims, proactive follow-up on rejections and detailed denial analytics. These practices reflect what leading providers use to reduce denials.
What kind of reporting and transparency do you provide?
You’ll receive access to real-time dashboards, key performance indicators (KPIs) for your transport business, A/R aging, payer performance, denial trends and actionable insights. We believe in full transparency—just like the top EMS-billing firms.
How quickly will we see results?
Results depend on your current state—volume, payer mix, backlog, staffing, systems—but many clients see meaningful improvement in A/R days, first-pass clean claims and revenue recovery within the first 60-90 days of onboarding.
What makes you different from generic medical billing companies?
Unlike a generic billing firm, Maverick RCM focuses exclusively on EMS and ambulance transport billing. We know the unique challenges of mileage modifiers, BLS vs ALS, paramedic interventions, payer transport policies and documentation requirements. Plus, we keep all work in the U.S —which many offshore-heavy companies don’t emphasize.
Will you need to change our current ePCR/CAD/EHR system?
Not necessarily. We’re systems-agnostic and can integrate with most transport, ePCR and back-office platforms. Our team will evaluate your current system during onboarding and determine the optimal configuration for seamless billing workflows—similar to how established EMS-billing firms integrate with existing systems.
How do you handle patient billing and collections?
We manage patient billing for any balances (deductibles, co-pays, coinsurance) and conduct collections in a professional, compliant manner—so your internal staff can stay focused on EMS operations rather than chasing payments.
What about compliance, audits and regulations?
We maintain rigorous compliance workflows, stay current with payer policy changes, support audit readiness and provide documentation analytics. With the increasing regulatory and documentation complexity in EMS billing, you’ll benefit from our specialized focus.
How do we get started?
Simple. Contact us to schedule a complimentary review of your current billing process. We’ll walk you through the transition plan, onboarding timeline, expected outcomes and costs. Let’s partner to optimize your revenue cycle.